How to Check the Family Group Manager?

If you are currently experiencing issues such as YouTube not working or family group problems,

please provide a screenshot of the family group manager first so that we can identify your issue and assist you more quickly.

How to Check the Family Group Manager?

1. Go to the Google Family Group Management Page

Click here (families.google.com) to visit the Google Families page:

2. Find the Family Group Manager Information

After entering the page, please find the Family manager section,

then click Family manager to expand the detailed information.

3. Click the Profile Icon in the Top Right Corner to Check the Currently Logged-in Account

Click the profile icon in the top right corner of the page (the round icon).

After the pop-up window appears, the email address shown at the top is the currently logged-in account.

4. Submit a Complete Screenshot

Please take a screenshot on this page and make sure it includes the following information at the same time:

• Family group manager email
• Your currently logged-in email information

Important: The screenshot must include both the [manager email] and your [currently logged-in email].

⚠️ If the page shows “Get started” (You have not joined a family group yet)

If the page shows “Get started” after you open it, this means that you have not joined any family group yet.

Please submit a screenshot

Please provide a screenshot of the current page. The screenshot must include the account information you are currently logged in with, so that we can verify it for you as quickly as possible.

Please check the following:

• Please confirm whether you have received the family group invitation and completed joining the group
• Please confirm whether you are viewing the page with the correct account
• If everything appears correct but the page still shows abnormally, please submit a ticket to contact customer support for assistance

Why Do We Need the Family Group Manager Screenshot?

The family group manager information is an important basis for us to determine your current family group status.

When handling YouTube family group related issues, we usually need to confirm the following first:

• Whether you are already in a family group
• Whether you joined the wrong family group
• Whether your currently logged-in email is correct

Before submitting your issue, please provide the family group manager screenshot first so that we can verify and process it more quickly.

Friendly Reminder

To improve processing efficiency, please try to submit a complete and clear screenshot.

If the screenshot information is incomplete, it may affect issue verification and processing progress.

Updated on: 28/03/2026