What should I do if I receive an email saying my YouTube Premium family membership will be paused?

Due to adjustments to YouTube’s family group sharing rules, some users may receive a family membership eligibility confirmation email stating that their YouTube Premium family membership benefits may be paused.

After receiving the email, please follow the steps below to submit the confirmation form. The final decision will be subject to YouTube’s official review.

Step 1: Click “Contact us”

Open the official notification email sent by YouTube and click the blue “contact us” link at the bottom of the email.

You will then be directed to the YouTube Premium Family Membership Support form.

What should I do if the form does not open?

You may need to click the “contact us” link several times before the form opens successfully.

If you still cannot access the form after several attempts, try the following:

1. Return to the email and click “contact us” again;
2. Open the email using Microsoft Edge;
3. Copy the link and paste it into the address bar of Microsoft Edge;
4. Try opening the link in an Edge InPrivate window;
5. Confirm that your browser is signed in to the Google account that received the notification email.

Step 2: Complete the form according to the reference image

After opening the form, select the corresponding options as shown in the reference image.

1. Confirm your email address

2. Select that you live in the same household

3. Select your current situation

Step 3: Explain the reason in your own words

In the “Anything that you would like us to know?” field, briefly explain why you are currently staying in a different location temporarily.

Please do not copy and submit the same standard response. If many users submit exactly the same wording, it may affect the credibility of the information and the review result.

You may include the following information:

• You normally live in the same household as the family manager;
• You are temporarily staying in another location because of travel, work, study, visiting family, or personal arrangements;
• This is only a temporary situation, and you will return to your usual residence;
• You would like YouTube to review your family membership eligibility again.

For example:

I normally live with the family manager, but I am temporarily staying in another location because of work. I will return to my usual residence after this temporary arrangement ends. Please review my family membership eligibility.

Or:

I am currently away from home on a short trip. I normally live in the same household as the family manager. Please help confirm my family membership eligibility.

These examples are provided only to explain what you may write. We do not recommend copying them directly.

Step 4: Confirm and submit

After completing the form:

1. Select “I agree” at the bottom of the page;
2. Click “Submit”;
3. Check your Google email account for an official response after submitting;

After submitting successfully, please wait for YouTube’s official review.

If you receive this response, we recommend submitting the form again

Whether your YouTube Premium family membership is retained or restored will depend on YouTube’s official review result. If your YouTube Premium service becomes unavailable afterward, please contact us by submitting a support ticket through our website. We will provide an after-sales solution as soon as possible.

Because this type of issue may affect many users within a short period, processing may take some time. After submitting a support ticket, please wait patiently. We will continue to follow up in the order that tickets are received and do our best to help restore your service until the issue is properly resolved.

Updated on: 24/07/2026