Question 1

【Youtube recharge】How to use after purchase, find 8-digit backup code, basic tutorial 2-9

Accepted Answer

YouTube Recharge

||| If you purchase YouTube top-ups on the goingbus website, please enter your Google account, password, and the 8-digit backup code for the subscription you purchased before purchasing. We will use this information to log in to your Google account to top up your account. Note: It is not enough to just enter your account and password - you must enter the 8-digit backup code for verification! (The 8-digit backup code needs to be verified twice before searching. Please do not fill in useless codes randomly, as useless codes cannot log in to your account)

The following is a tutorial on how to obtain your 8-digit backup code.

🔐 Step 1: Log into your Google Account

Open your web browser and go to https://myaccount.google.com
Enter your Gmail address and click [Next]
Enter your password and click [Next] again ✅ You are now logged in to your Google account

🔒 Step 2: Enable 2-Step Verification (2FA)

In the left-hand menu, click [Security]
Scroll down to the "Signing in to Google" section and click [2-Step Verification]
Click *

Question 2

【Google】enable two-step verification, turn on the 8-digit backup code login option, and obtain the codes.2-10

Accepted Answer

||| When you purchase a product on Goingbus and are prompted to provide account information and an 8-digit code, you can follow the steps below to obtain the correct 8-digit code so that we can log in successfully and complete the top-up.

The following is a tutorial on how to obtain your 8-digit backup code.

🔐 Step 1: Log into your Google Account

Open your web browser and go to https://myaccount.google.com

Enter your Gmail address and click [Next]

Enter your password and click [Next] again
✅ You are now logged in to your Google account

*

🔒 Step 2: Enable 2-Step Verification (2FA)

In the left-hand menu, click [Security]

Scroll down to the "Signing in to Google" section and click [2-Step Verification]

Click [Get Started] and re-enter your password to confirm your identity

Choose one of the following methods to set up 2-step verification:

SMS (Text Message)

Google Authenticator App

Google Prompt (Recommended): Your phone must already be signed into your Google account

Once the setup is complete, click [Turn On]

Question 3

【Netflix】This TV/device is not recognized as part of the household.1-3

Accepted Answer

When you see the message 'This TV/device is not part of the household' during login, do not fret. Simply follow these steps to restore access:

Select 'I'm Traveling' or 'Watch Temporarily'.

Press the 'Send Email' button on your device. GoingBus will handle the email collection.

Navigate to Goingbus> 'Subscription' > Netflix and click 'Click to get link'. This might take between 1 to 3 minutes.

Once you've successfully obtained the link, select 'Open link to view the verification code.'

Input the verification code on your TV or device to continue enjoying your Netflix content.

If you're still unable to secure the

Question 4

【Netflix】My TVdoesn't have the "I am traveling" or "watch temporarily" option on Netflix. Update Netflix furniture1-2

Accepted Answer

If the Netflix login verification screen doesn't show the "I am traveling" or "watch temporarily" options, please follow these steps:

| First, let's click here to get the connection

Click on "Update Netflix Household."

Send an email.

Navigate to goingbus > " Subscriptions " > Netflix > click on "Click to Get Link"; this process may take 1-3 minutes.

Once the link is successfully retrieved, click on "Open Link to View Verification Code."

Click on "Update Your Netflix Household" on the webpage.

Continue to happily use Netflix!

Question 5

YouTube Premium Family Plan has been deactivated, how can Goingbus help? 2-8

Accepted Answer

🎬 Notice: YouTube Premium Family Plan Suspension & Compensation Plan

Dear Valued User, Due to recent changes in Google’s official policy, your YouTube Premium Family Plan has been suspended. We sincerely apologize for any inconvenience this may cause. To help you continue enjoying Premium services without interruption, we have prepared the following compensation plan:

🎁 Our Solution

We will top up your personal YouTube account with 1 year of YouTube Premium (Individual Plan).
Your viewing history and personal preferences will remain unchanged—no need to worry about any data loss.
Transparent Fee Calculation:
- The value of your remaining Family Plan subscription time will be automatically deducted.
- This means you only need to pay a small difference to continue enjoying Premium services.

❓ Frequently Asked Questions (FAQ)

Q1. What is “top-up” and how does it work?

A: Goingbus will directly top up your YouTube account with an official YouTube Premium Individual Plan. You do not need to rejoin a family group—your account, watch history, subscriptions, and personalized recommendations will all remain intact. This top-up service is exclusive to Goingbus, aiming to provide a more stable, private, and seamless Premium experience.

Q2. Why do I need to pay the difference?

A: Goingbus offers a 12-month top-up service. We calculate a discount based on the unused time left on your previous Family Plan, and deduct this amount from your curre

Question 6

【Youtube】I have joined the family group successfully, but I am not receiving premium benefits.2-5

Accepted Answer

If you've already become a member of our family group, please proceed with the following instructions to activate your premium account:

At the Youtube login interface, click on the avatar and select "Manage Your Google Account."
Navigate to and click on "Users and Share"; then select "view family groups."
Under Home Sharing, find and click on the "View Home Sharing" link in blue at the bottom.
This will show that the "YouTube Premium Family Plan" has been shared. Click on this to activate your premium account.

If the home page does not show the premium status initially, it might be due to a delay. Please allow approximately 3 hours for it to update.

Should you encounter any issues with joining the homegroup after following these steps, please reach out to our online customer service. We are here to assist you and appreciate your support and trust.

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