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# 【Netflix】Why my Netflix and password doesn't work? What can I do?1-4

### ${color}[#b110c6](1.) Please log into GoingBus  [Check](https://goingbus.com/subscription)  and verify that you are using the most recent password.
![](https://storage.crisp.chat/users/helpdesk/website/4dd72f801b528800/aece3490-6ff8-4eb4-be13-f72994_y6s507.png)

![](https://storage.crisp.chat/users/helpdesk/website/4dd72f801b528800/8dedac7f-05d5-4e9d-a237-a07f64_174j599.png)

2. If you're accessing via a TV, TV box, TV stick, or other Android devices (including mobile phones), try logging into the Netflix official website using a computer. If it works, this confirms that the password is valid and the issue may be due to an outdated version on your Android device. In this case, update both the system and the Netflix app.

||| 3. Logging in from multiple IPs or different devices may trigger Netflix's official risk controls. If this occurs, please try logging in again after waiting 2-4 hours.

| If you continue to experience issues, reach out to our online customer service for prompt assistance.