> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.goingbus.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 【Netflix】This TV/device is not recognized as part of the household.1-3

# When you see the message 'This TV/device is not part of the household' during login, do not fret. Simply follow these steps to restore access:

1. Select 'I'm Traveling' or 'Watch Temporarily'.


![](https://storage.crisp.chat/users/helpdesk/website/4dd72f801b528800/image_q07ao.png)


![](https://storage.crisp.chat/users/helpdesk/website/4dd72f801b528800/image_x15gck.png)

2. Press the 'Send Email' button on your device. GoingBus will handle the email collection.

![](https://storage.crisp.chat/users/helpdesk/website/4dd72f801b528800/image_cyv6zn.png)

![](https://storage.crisp.chat/users/helpdesk/website/4dd72f801b528800/image_ylojc0.png)

3. Navigate to [Goingbus](https://goingbus.com/subscription)> 'Subscription' > Netflix and click 'Click to get link'. This might take between 1 to 3 minutes.

![](https://storage.crisp.chat/users/helpdesk/website/4dd72f801b528800/image_1hpkobm.png)



4. Once you've successfully obtained the link, select 'Open link to view the verification code.'

![](https://storage.crisp.chat/users/helpdesk/website/4dd72f801b528800/image_129bkb4.png)


5. Input the verification code on your TV or device to continue enjoying your Netflix content.

![](https://storage.crisp.chat/users/helpdesk/website/4dd72f801b528800/image_urfwkm.png)

![](https://storage.crisp.chat/users/helpdesk/website/4dd72f801b528800/image_1ilc2of.png)

![](https://storage.crisp.chat/users/helpdesk/website/4dd72f801b528800/image_1f11yl9.png)

# If you're still unable to secure the verification link after these steps, consider the following alternatives:

Change networks:
Log out of your account.
Restart your TV router to receive a new IP address.
Log back in.
Switch devices:
Note that each device can only request the link a maximum of four times within 24 hours.
If neither method works, please try logging in through a web browser and attempt to retrieve the verification link again after 24 hours.