> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.goingbus.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 【MAX】How to check membership and membership expiration? 14-3

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## How to Check Your Subscription Info on the **Max Website (Recommended on Desktop)**


### 👉 Steps:

1. Open your browser and go to: [https://www.max.com](https://www.max.com)
    
2. Log in to your Max account
    
3. Select your profile
    
4. Click on your profile icon in the top-right corner

![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/d/7/4dd72f801b528800/image_1pbs609.png)

5. Select **“Subscription”**

![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/d/7/4dd72f801b528800/image_rxve0v.png)

6. Here you’ll see the current membership status of your account.
    Check whether your account is still active and subscribed properly.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/d/7/4dd72f801b528800/image_8p262d.png)

* * 

### What is the **“Platinum” Plan**?

> This is a custom name that appears only in specific regions or platforms (such as Google Play).
> In reality, it refers to Max’s **highest-tier Ultimate Ad-Free annual subscription**.

✅ Based on current market data, the “Platinum” yearly plan most likely includes:

* ✅ Ad-free viewing
    
* ✅ 4K UHD + Dolby Vision + Dolby Atmos
    
* ✅ Streaming on up to 4 devices simultaneously
    
* ✅ Downloading up to 100 titles for offline viewing

||| If your account shows no active subscription or behaves abnormally,  try refreshing your subscription page to check whether the password has been updated.  If everything looks fine ||| but the issue persists, please contact us through our website.  We will assist you with after-sales support.