> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.goingbus.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# [GoingBus] How to Contact Online Customer Service via the Dashboard 9-5

| If you are unable to get assistance from the live customer service, please follow these steps:

1. First, click here on the homepage to enter the Help Center.

![](https://storage.crisp.chat/users/helpdesk/website/4dd72f801b528800/image_1bpgjrm.png)

2. Click here to access the Help Center.

![](https://storage.crisp.chat/users/helpdesk/website/4dd72f801b528800/image_g9u38s.png)

3. Here, choose the subscription product you want to discuss and describe the issue you are facing.

![](https://storage.crisp.chat/users/helpdesk/website/4dd72f801b528800/image_fso87g.png)

||| Ensure your question is detailed and clear enough.

4. You can upload photos here to help customer service respond more effectively.

![](https://storage.crisp.chat/users/helpdesk/website/4dd72f801b528800/image_lgdkmv.png)

5. Don’t worry, our customer service team will respond to your query within a few hours.