> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.goingbus.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 【Adobe】 License Expired / Subscription Paused / Access Request / Unable to Use Solution 27-1

# 【Adobe】License Expired / Subscription Paused / Access Request / Unable to Use — Solution Guide


When launching Adobe software such as Photoshop, Illustrator, or Premiere, if you see a prompt like the one shown below (License Expired, Subscription Paused, Access Request, Unable to Use), please follow the steps below to restore normal access.



![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/d/7/4dd72f801b528800/image_xb6pgs.png)




## ✅ Step 1: Check the Latest Valid Team

Go to the subscription management page:

👉 https://goingbus.com/subscription  

After entering the page, click:

👉 **【View Latest Valid Team】**  
The system will display the currently available latest licensed team.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/d/7/4dd72f801b528800/image_8ldk3z.png)




## ✅ Step 2: Re-log in to Creative Cloud Desktop

Please follow the steps below in order:

1. **Completely exit Adobe Creative Cloud Desktop**  
![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/d/7/4dd72f801b528800/image_1ka9zx2.png)

2. Reopen Creative Cloud Desktop  
3. Log in to your Adobe account again  
4. When the “Select Team” screen appears, **choose the latest valid team**

![](https://storage.crisp.chat/users/helpdesk/website/-/4/d/d/7/4dd72f801b528800/image_mj4pvl.png)



## ✅ Step 3: Restart Adobe Software

After completing login and team selection:

* Double-click the Adobe software you want to use to reopen it  
* Normal usage will be restored



## 📌 Important Notes

* The platform **regularly updates licensed teams**  
* If you see license expiration or access request prompts again in the future  
👉 **Simply follow this guide once more to resolve the issue**



## 🔒 Data Security Notice

Please proceed with confidence:

✅ Your usage history will not be deleted  
✅ Local project files will not be affected  
✅ Cloud data will not be cleared  

This process is only for **relinking the licensed team** and does not affect any of your creative content.



If the issue is still not resolved after completing all steps above, please contact platform customer support for assistance.